Product support
Ask your questions about KL products or share your expertize in it! Also you will get our bonuses for your help in this topic: 5 points for each solved problem!
Members
1902
Category
Help

Hello:

All my computer was infected with GandCrab V3 and now all my files show the original file extensión plus the CRAB extensión: For instance:
Table.xlsx.CRAB.
Is there any tool I can use to recover my files ?

Thanks

Product support
1
harlan4096: You have been attacked by a crypto-virus (ransomware)... These links may help You to find a decrypter: https://id-ransomware.malwarehunterteam.com/ ht...

Hi
I have files that have been encrypted and the file type changed to CRYPTED_NAKANISHI@INDIA.COM, does anyone know if these can be decrypted? thanks

Product support
2
mike1209: says it could be Globeimposter 2 variant which doesn't seem to have any solution at the moment
arrow decryption

I got a computer with encrypted files.   .arrow

how long does it usually take kaspersky to get decryptions

Product support
2
harlan4096: Only a minimum amount of ransomware malware get finally a decoder/decrypter, because very difficult today to break/find its private key
CTB Locker

Hello everybody!
I have a lot of photos and pdf files encrypted with some ransomware that after the encryption adds the "unrcbvb" extension. Can you help me decrypt these?

Product support
1
Jowi: Please check this site https://noransom.kaspersky.com/

Hello Eugene!
I have a lot of photos encryted by a rasomware virus (fudx@lycos). I' ve heard that this rasomware is a BANDACHOR rasomware.
Could you help me to decrypt these files?
Thank you in advance

Product support
1
DonKid: Please check this site https://noransom.kaspersky.com/

Hello Eugene, does anybody have an idea on how to decrypt .$ILICONE files ?
They come with how_to_back_files.html.
​Thanks in advance !

Product support
1
DonKid: Please check this site https://noransom.kaspersky.com/

Hi Eugene, Just got hit with a ransomeware ny alpha2018a@aol.com. All files have a .java extension. Is there a decryptor for this? 

Product support
3
harlan4096: Only a minimum amount of ransomware malware get finally a decoder/decrypter, because very difficult today to break/find its private key

Hola Eugene, tengo un equipo infectado con .CRAB
Existe alguna solucion en el momento para descifrar los archivos?
​Agradezco tu ayuda, me seria muy util.

Product support
3
user3350: Ya probé el BDGanCrabDecryptTool.exe y no recupera nada de archivos, al final dice que hubo un error. Existe algún otro programa ?
Gandcrap (.gdcb) | Ramsonware

Are you working on a decryptor for this virus?

Product support
2
harlan4096: Try this one: https://labs.bitdefender.com/2018/02/gandcrab-ransomware-decryption-tool-available-for-free/
How to decrypt .rapid ramsonware files. Got an email from decryptsupport@airmail.cc
Product support

Screenshot 2018-02-19 09.43.51.png (2)  

1
Neounicorn: Hi Keviniango. Please have a look on this site: https://www.nomoreransom.org If there is a decrypting tool out there you will find it there. Or ha...

Hi Guys!
Anyone can help about, how to set up back the pc and printer to work together?
Since i am renewed Kasperky, I 
canot print nothing.:(
Also I made wifi printing, and is not working now with cable.
I have HP printer 2542 all in one, and program on the pc, but not working.:(
Could you help me?
This is more then one year story.
I am not professional in pc things..
Thank you!
Reni

Product support
3
User14: Hi - You can add your printers to the trusted devices in device control option.

Hi guys, does anyone can help to descript the extension .tfcjwhk? Citroni.gen ransoms ware April 2016.

Product support
1
DonKid: Hi. Please check this site https://www.nomoreransom.org/en/index.html

deal all i need to dycrpt my file cry36 , with extention .loser i need tools or anything help to retrienve my files

Product support
1
harlan4096: Check these sites: https://id-ransomware.malwarehunterteam.com/index.php?lang=en_US https://www.nomoreransom.org/en/index.html
Hotmail Customer Helpline Number UK 08082818685 Hotmail Support Number UK

Hotmail is the easiest and most integrated mailing client that is used worldwide. The issues you are facing in between can be resolved within seconds with the expertise help at Hotmail Phone Number UK. The technicians at this service are available for you 24/7.

Product support
0
is there a decryptor for .sage infected files? 
Product support
3
Xgent0: harlan4096, Hello Harlan, tried uploading files but after uploading they said the site cannot be reached or the address has been changed

Hallo, mein KIS trennt meine Internetverbin-
dung. Online Game und TS3 werden getrennt.
Gibt es eine Einstellung, um das zu vermeiden?
Danke

Product support
2
Kristy: may be this article will help you: https://www.kaspersky.de/blog/kis-settings-for-steam/9722/
What is a black screen error?

Who likes to face errors while performing any new action in computer? Previously I got a call from Kaspersky user, who said that he is getting a black screen after installing the antivirus in their PC. The situation seems complicated but this can be resolved. For removing this error try to boot your computer in safe mode, if it works fine in safe mode then perform clean boot. If the problem persists even after that then try performing system restore from the safe mode. For complete step by step information you can take advice from our tech experts who are available at 0808-101-2159 Kaspersky Helpline Number UK. know more: 

ClID3xEUj--xqus7JYByIbG5-OZZDGin.jpg?w=270&s=9b4f6b2a956ce698d743a1bbfecb3259Kaspersky Support Number 0808-101-2159 Contact Number UK
Read more...
Product support
0
NEW!!!

Friends, as you mentioned we reliesed new Support part of our FC! go there - ask you questions and help another guys!!!! 
 

Product support
0
Kaspersky SECURITY ANALYST SUMMIT Cancun, Mexico – March 7-11, 2018 #TheSAS2018
0.jpg
Product support
0
20 Years Anniversary of Kaspersky Lab
0.jpg
Product support
0

I had some files encrypted by Cryakl. I used Rannoh decryptor but it didn't work. Can someone give me a hand?

Product support

encryptedandoriginalfiles.zip (821)  

0
Anyone can save my files that encrypt by Cerber Ransomware

All document or video clip has been convert to file type of A659, unable to open file.

Product support
0

what are the skills needed to become malware analyst and work in Russia?

Product support
6
keshav768: May be. I see following in their page. But nobody care. funny. "I have no special talent. I’m only passionately curious." Thanks

Hey, thanks for developing ransomware decryption tools!
I need help in decrypting Cryakl ransomware, addresed by email:
drakosha_new@aol.com

I tried Rannoh decryptor but it didn't work. Can you help me pls?
Thanks!

Product support
1
facebook1649222198485350_1500991712: Hi. I tried Rannoh decryptor too and it didn't work too. I have both files, the encrypted one and the original one. But it didn't work anyway. I need ...

Hi,

My computer is affected by
.crypt files. I installed rannohdecryptor provided by kaspersky but it seems kaspersky is joking..
This tool asks for original file to decrypt the affected one.
If somebody have had original file why he will go for decryption .. here kaspersky is making people fool. what an irony !!

Product support
1
harlan4096: Please, post Your question here: https://forum.kaspersky.com/index.php?showforum=81