Product support
Ask your questions about KL products or share your expertize in it! Also you will get our bonuses for your help in this topic: 5 points for each solved problem!
Members
3654
Category
Help

Hi, my server was attacked by a Ransomware virus that encrypted our entire computer and it's backup drive which was attached via USB.   The files all have e *.harma extension.   I tried the Kasperski Rakhnidecriptor tool on some of the files but it gave me an error "Unsupported Encrypted File Type" I'm not sure If I'm using the right tool .   Any suggestions or help would be greatly appreciated.  I'm probably going to get in a lot of trouble  as both the server and all the backups were encrypted by the ransomnware.  Thank you,  George

Product support

Email asking for bitcoin and details.txt (0)  

Screen Message.JPG (0)  

1
harlan4096: 1st of all, try to identify the rsw variant, go there: https://id-ransomware.malwarehunterteam.com/index.php?lang=en_US Visit also: https://w...
Garmin Express customer support



Garmin Express Fails to Install or Update on a Windows Computer. When installing Garmin Express to a Windows computer, there may be obstacles that can prevent the installation from completing successfully. When this occurs, an error message such as Install Failed may display or the installer may not launch.Are you facing Garmin Express Failed to Complete the "Downloading Files issue, then no need to panic,  In case, if you find difficult to resolve the issue then you can contact our Garmin webupdater support and get your problem fix instantly.

 
Product support
0

Please I need your help, my PC has been attacked my a ransomware called lapoi and all my files has been encrypted by .lapoi extension. I don't know how to recover my files now.

Product support
1
DonKid: Please, see these sites: https://id-ransomware.malwarehunterteam.com/ https://www.nomoreransom.org/en/decryption-tools.html https://noransom.kasper...
New variety of Shade crypter!

Has been infected with ransomware, some variety of Shade crypter. The file name is <base64>.<id>.crypted000007
Code in readme file is 42E8973ACDCAA3880FEB|0 

In Attachment is Virus code downloader, readme and some crypded file samples.

Need help in decription

Product support

README1.txt (2)  

virus_cod.jse.txt (1)  

new_shade_sampes.zip (2)  

1
DonKid: Please, see these sites: https://id-ransomware.malwarehunterteam.com/ https://www.nomoreransom.org/en/decryption-tools.html https://noransom.kaspers...
Awful customer and technical support service after purchase of Internet Total Security.

Hello Kaspersky team :
I'm deeply disappointed because of your awful technical support service . On Nov 22 I opened the support ticket  INC000009851909 because after purchasing one license of Internet Total Security for three devices, I was unable to activate your software into my Windows 10 laptop and my Samsung S8 Mobile phone.

I was able to activate the software only into my MacBook Air. This is the second year that I purchase a license to protect some of my devices.

After several requests within your support website with no response, I talked by phone with your support team both in Mexico City and USA, I only wasted my time because they were unable to provide help. 

I tried again...

Read more...
Product support
0
Registry permission warning

Since I reinstalled KIS I will be asked several times for permission to let a new program edit the registry  when installing it. This wasn't before. How I can deaktivate this secure option?

Product support
3
harlan4096: But You should not turn off Application Control, bust move to trusted group the application which is causing the warnings in a restricted group always...

Hey!
My pc got hit by an infection i guess.
While Kaspersky got rid of most of the problems, it still messages me, that Kaspersky found:
PDM:Trojan.Win32.Bazon.a
(c:\programdata\antivir.exe)
However the button to solve it does nothing...
I already searched the location for a file & all my running processes for suspicious activity, nothing.
It seems as if the Trojan is already gone, but kaspersky still is on high alert.

Product support
3
Aida01: Be a part of the world’s biggest antivirus community. Say a Big “Hello” to the Norton Antivirus and secure your computer and other devices from the un...
Skin/theme

How can I get a skin for Kaspersky? I really don't like staring at a white UI all the time and it really hurts my eyes

Product support
1
harlan4096: Welcome, which version of Kaspersky product?

My PC got affected by ransomwareindia@id.com malware.
Every filename has got changed to _ransomwareindia@id.com
How can I get rid of it.
Please help.

Product support
1
DonKid: Please see this site https://noransom.kaspersky.com/

Hello:

All my computer was infected with GandCrab V3 and now all my files show the original file extensión plus the CRAB extensión: For instance:
Table.xlsx.CRAB.
Is there any tool I can use to recover my files ?

Thanks

Product support
1
harlan4096: You have been attacked by a crypto-virus (ransomware)... These links may help You to find a decrypter: https://id-ransomware.malwarehunterteam.com/ ht...

Hi
I have files that have been encrypted and the file type changed to CRYPTED_NAKANISHI@INDIA.COM, does anyone know if these can be decrypted? thanks

Product support
2
mike1209: says it could be Globeimposter 2 variant which doesn't seem to have any solution at the moment
arrow decryption

I got a computer with encrypted files.   .arrow

how long does it usually take kaspersky to get decryptions

Product support
2
harlan4096: Only a minimum amount of ransomware malware get finally a decoder/decrypter, because very difficult today to break/find its private key
CTB Locker

Hello everybody!
I have a lot of photos and pdf files encrypted with some ransomware that after the encryption adds the "unrcbvb" extension. Can you help me decrypt these?

Product support
1
Jowi: Please check this site https://noransom.kaspersky.com/

Hello Eugene!
I have a lot of photos encryted by a rasomware virus (fudx@lycos). I' ve heard that this rasomware is a BANDACHOR rasomware.
Could you help me to decrypt these files?
Thank you in advance

Product support
1
DonKid: Please check this site https://noransom.kaspersky.com/

Hello Eugene, does anybody have an idea on how to decrypt .$ILICONE files ?
They come with how_to_back_files.html.
​Thanks in advance !

Product support
1
DonKid: Please check this site https://noransom.kaspersky.com/

Hi Eugene, Just got hit with a ransomeware ny alpha2018a@aol.com. All files have a .java extension. Is there a decryptor for this? 

Product support
3
harlan4096: Only a minimum amount of ransomware malware get finally a decoder/decrypter, because very difficult today to break/find its private key

Hola Eugene, tengo un equipo infectado con .CRAB
Existe alguna solucion en el momento para descifrar los archivos?
​Agradezco tu ayuda, me seria muy util.

Product support
3
user3350: Ya probé el BDGanCrabDecryptTool.exe y no recupera nada de archivos, al final dice que hubo un error. Existe algún otro programa ?
Gandcrap (.gdcb) | Ramsonware

Are you working on a decryptor for this virus?

Product support
2
harlan4096: Try this one: https://labs.bitdefender.com/2018/02/gandcrab-ransomware-decryption-tool-available-for-free/
How to decrypt .rapid ramsonware files. Got an email from decryptsupport@airmail.cc
Product support

Screenshot 2018-02-19 09.43.51.png (6)  

1
Neounicorn: Hi Keviniango. Please have a look on this site: https://www.nomoreransom.org If there is a decrypting tool out there you will find it there. Or ha...

Hi Guys!
Anyone can help about, how to set up back the pc and printer to work together?
Since i am renewed Kasperky, I 
canot print nothing.:(
Also I made wifi printing, and is not working now with cable.
I have HP printer 2542 all in one, and program on the pc, but not working.:(
Could you help me?
This is more then one year story.
I am not professional in pc things..
Thank you!
Reni

Product support
4
shoaib1315: if you are facing any problem related to the computer you can easily visit our websites and you take the services easily... https://uaetechnician.ae/...

Hi guys, does anyone can help to descript the extension .tfcjwhk? Citroni.gen ransoms ware April 2016.

Product support
1
DonKid: Hi. Please check this site https://www.nomoreransom.org/en/index.html

deal all i need to dycrpt my file cry36 , with extention .loser i need tools or anything help to retrienve my files

Product support
1
harlan4096: Check these sites: https://id-ransomware.malwarehunterteam.com/index.php?lang=en_US https://www.nomoreransom.org/en/index.html
Hotmail Customer Helpline Number UK 08082818685 Hotmail Support Number UK

Hotmail is the easiest and most integrated mailing client that is used worldwide. The issues you are facing in between can be resolved within seconds with the expertise help at Hotmail Phone Number UK. The technicians at this service are available for you 24/7.

Product support
0
is there a decryptor for .sage infected files? 
Product support
3
Xgent0: harlan4096, Hello Harlan, tried uploading files but after uploading they said the site cannot be reached or the address has been changed

Hallo, mein KIS trennt meine Internetverbin-
dung. Online Game und TS3 werden getrennt.
Gibt es eine Einstellung, um das zu vermeiden?
Danke

Product support
2
Kristy: may be this article will help you: https://www.kaspersky.de/blog/kis-settings-for-steam/9722/