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What is Kaspersky Internet Security, FAQ

What is Kaspersky Internet Security, FAQ (by @Danila T.)

Kaspersky Internet Security is a solution for protecting devices from a range of digital threats. It secures your online payments and protects against online fraud, viruses and data leaks. You can manage the protection of your devices remotely through the account at My Kaspersky.

Kaspersky Internet Security has versions for Windows, macOS, and Android.

You can always download the latest versions of the Kaspersky products from Here


Knowledge Base Product Kaspersky Internet Security is here: https://support.kaspersky.com/kis20
 

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Kaspersky Internet Security - Notification of Detection, file or website detected

Notification of Detection, file or website detected (by richbuff (Richard Buffalin))

File or website detected, checklist:

Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software.
and do a databases update > reboot, then do a scan.

Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot.

After that, uninstall any recently installed junk > reboot.

After that, uninstall any and all junk toolbars > reboot.

Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers.

Remove the junk argument from the target field of the browser shortcut properties.

Remove...

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Kaspersky Internet Security - Update Issues checklist

Update Issues checklist ( by richbuff (Richard Buffalin))

How do you connect to the internet? Is your internet connection ok? Is your internet connection metered?
Have you waited 15 minutes after system boot up to see if the update will occur?

Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server.

Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks.

Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode.

Is your Kaspersky license expiring in a few days?

If your license is a managed subscription,...

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Hello, Dear My pc was infected by virus attack..... Virus name(.moba file).
My all data is encrypted..All data files type changed to moba file...please help me... I Searched on youtube and google...But Not found solution of this virus... 
                       

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Comment supprimer .moba file virus et récupérer des fichiers cryptés

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DonKid: Please, see these sites: https://id-ransomware.malwarehunterteam.com/ https://www.nomoreransom.org/en/decryption-tools.html https://noransom.kasper...
Hi, My PC was attacked by a Ransomware virus that encrypted our entire computer and it's backup external HDD which was attached via USB.  The files all have *.righ extension. Any suggestions or help in finding the right tool would be greatly appreciated.

Thank you
​Ilaya
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harlan4096: For some variants of this kind of malware there is no solution, or at least not currently, since the files were encrypted with a high private key (pro...
New.Virus Attack

Hello, Dear My pc was infected by virus attack..... Virus name(.peet file).
My all data is encrypted..All data files type changed to peet file...please help me... I Searched on youtube and google...But Not found solution of this virus... Peet file
email: arslanmahaar8@gmail.com 

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harlan4096: Please go there: https://id-ransomware.malwarehunterteam.com/index.php?lang=en_US Visit also: https://www.nomoreransom.org/ https://noransom.kaspe...

Hi, my server was attacked by a Ransomware virus that encrypted our entire computer and it's backup drive which was attached via USB.   The files all have e *.harma extension.   I tried the Kasperski Rakhnidecriptor tool on some of the files but it gave me an error "Unsupported Encrypted File Type" I'm not sure If I'm using the right tool .   Any suggestions or help would be greatly appreciated.  I'm probably going to get in a lot of trouble  as both the server and all the backups were encrypted by the ransomnware.  Thank you,  George

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Email asking for bitcoin and details.txt (0)  

Screen Message.JPG (0)  

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harlan4096: 1st of all, try to identify the rsw variant, go there: https://id-ransomware.malwarehunterteam.com/index.php?lang=en_US Visit also: https://w...

Please I need your help, my PC has been attacked my a ransomware called lapoi and all my files has been encrypted by .lapoi extension. I don't know how to recover my files now.

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DonKid: Please, see these sites: https://id-ransomware.malwarehunterteam.com/ https://www.nomoreransom.org/en/decryption-tools.html https://noransom.kasper...
New variety of Shade crypter!

Has been infected with ransomware, some variety of Shade crypter. The file name is <base64>.<id>.crypted000007
Code in readme file is 42E8973ACDCAA3880FEB|0 

In Attachment is Virus code downloader, readme and some crypded file samples.

Need help in decription

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README1.txt (2)  

virus_cod.jse.txt (1)  

new_shade_sampes.zip (2)  

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DonKid: Please, see these sites: https://id-ransomware.malwarehunterteam.com/ https://www.nomoreransom.org/en/decryption-tools.html https://noransom.kaspers...
Awful customer and technical support service after purchase of Internet Total Security.

Hello Kaspersky team :
I'm deeply disappointed because of your awful technical support service . On Nov 22 I opened the support ticket  INC000009851909 because after purchasing one license of Internet Total Security for three devices, I was unable to activate your software into my Windows 10 laptop and my Samsung S8 Mobile phone.

I was able to activate the software only into my MacBook Air. This is the second year that I purchase a license to protect some of my devices.

After several requests within your support website with no response, I talked by phone with your support team both in Mexico City and USA, I only wasted my time because they were unable to provide help. 

I tried again...

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Registry permission warning

Since I reinstalled KIS I will be asked several times for permission to let a new program edit the registry  when installing it. This wasn't before. How I can deaktivate this secure option?

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harlan4096: But You should not turn off Application Control, bust move to trusted group the application which is causing the warnings in a restricted group always...

Hey!
My pc got hit by an infection i guess.
While Kaspersky got rid of most of the problems, it still messages me, that Kaspersky found:
PDM:Trojan.Win32.Bazon.a
(c:\programdata\antivir.exe)
However the button to solve it does nothing...
I already searched the location for a file & all my running processes for suspicious activity, nothing.
It seems as if the Trojan is already gone, but kaspersky still is on high alert.

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Aida01: Be a part of the world’s biggest antivirus community. Say a Big “Hello” to the Norton Antivirus and secure your computer and other devices from the un...
Skin/theme

How can I get a skin for Kaspersky? I really don't like staring at a white UI all the time and it really hurts my eyes

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harlan4096: Welcome, which version of Kaspersky product?

My PC got affected by ransomwareindia@id.com malware.
Every filename has got changed to _ransomwareindia@id.com
How can I get rid of it.
Please help.

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DonKid: Please see this site https://noransom.kaspersky.com/

Hello:

All my computer was infected with GandCrab V3 and now all my files show the original file extensión plus the CRAB extensión: For instance:
Table.xlsx.CRAB.
Is there any tool I can use to recover my files ?

Thanks

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harlan4096: You have been attacked by a crypto-virus (ransomware)... These links may help You to find a decrypter: https://id-ransomware.malwarehunterteam.com/ ht...

Hi
I have files that have been encrypted and the file type changed to CRYPTED_NAKANISHI@INDIA.COM, does anyone know if these can be decrypted? thanks

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mike1209: says it could be Globeimposter 2 variant which doesn't seem to have any solution at the moment
arrow decryption

I got a computer with encrypted files.   .arrow

how long does it usually take kaspersky to get decryptions

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harlan4096: Only a minimum amount of ransomware malware get finally a decoder/decrypter, because very difficult today to break/find its private key
CTB Locker

Hello everybody!
I have a lot of photos and pdf files encrypted with some ransomware that after the encryption adds the "unrcbvb" extension. Can you help me decrypt these?

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Jowi: Please check this site https://noransom.kaspersky.com/

Hello Eugene!
I have a lot of photos encryted by a rasomware virus (fudx@lycos). I' ve heard that this rasomware is a BANDACHOR rasomware.
Could you help me to decrypt these files?
Thank you in advance

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DonKid: Please check this site https://noransom.kaspersky.com/

Hello Eugene, does anybody have an idea on how to decrypt .$ILICONE files ?
They come with how_to_back_files.html.
​Thanks in advance !

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DonKid: Please check this site https://noransom.kaspersky.com/

Hi Eugene, Just got hit with a ransomeware ny alpha2018a@aol.com. All files have a .java extension. Is there a decryptor for this? 

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harlan4096: Only a minimum amount of ransomware malware get finally a decoder/decrypter, because very difficult today to break/find its private key

Hola Eugene, tengo un equipo infectado con .CRAB
Existe alguna solucion en el momento para descifrar los archivos?
​Agradezco tu ayuda, me seria muy util.

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user3350: Ya probé el BDGanCrabDecryptTool.exe y no recupera nada de archivos, al final dice que hubo un error. Existe algún otro programa ?
Gandcrap (.gdcb) | Ramsonware

Are you working on a decryptor for this virus?

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harlan4096: Try this one: https://labs.bitdefender.com/2018/02/gandcrab-ransomware-decryption-tool-available-for-free/
How to decrypt .rapid ramsonware files. Got an email from decryptsupport@airmail.cc
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Screenshot 2018-02-19 09.43.51.png (6)  

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User: Hi Keviniango. Please have a look on this site: https://www.nomoreransom.org If there is a decrypting tool out there you will find it there. Or ha...