We are done summing up last year and planning this year — now I am ready… Ready to answer your questions, debate, share and chat! Welcome to my group, here on the fan-club website,  from February 20th through 25th!
I'm ready to cover all your questions except Product support ones and questions about private life!

Prizes to those who ask the best questions are on me!

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We know what are you dreaming about! Ask Eugene Kaspersky!

Want to find out Eugene Kaspersky’s secret of success from the man himself? How about asking a couple of trick questions? Or maybe, finally discovering something new about Kaspersky Lab’s twenty-one-year history?
On February 20th through 25th, Eugene Kaspersky will answer all your questions, share his secrets, provide practical advice and give away loads of exciting stories and positive vibes — as he always does!
Post your questions in dedicated fan-club group at kasperskyclub.com/EK, and get your answers there, too.
 
Those who ask the questions Eugene considers the best will get cool prizes!
 

Ask Eugene Kaspersky
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PLease i have been infected by a  ransomware on my Pc  all files have the Extension .ebcwkpb

Ask Eugene Kaspersky
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harlan4096: Check these sites: https://www.nomoreransom.org/en/decryption-tools.html https://noransom.kaspersky.com/ https://id-ransomware.malwarehunterteam.com...

Dear greetings, I am with the files of my pc infected with the ransomware of extension .tfude I do not know of which ransomware it is only I know the extension seems to me something new that is ravaging Brazil. the rescue request email is Indian, follow below and attach your detailed description of the way they sent me, I'm desperate I'll pay to see if I can get my files back if they can help me I'm grateful.

Ask Eugene Kaspersky

_openme.txt (2)  

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facebook10214076632089537_1548037221: I have same problem. Its almost a week from the first day of infected and I cant find the name of ransomware

​​​​​​​​

10th B-party - photo
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Hello Eugene, my small business has been attacked by ransomware encrypting files with extension [parambinobam@cock.li].adobe It appears that it may be a new variant of the Dharma virus.  I have tried to decrypt files using the RakhniDecryptor with no luck.  Is there any chance that an update to your decryptor will become available for this new variant of the virus? 
Ask Eugene Kaspersky
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user4964: We have already accessed those sites, thank you. We have attempted to use the RakhniDecyrptor which does not yet support the variant to the virus tha...
Please i have been infected by a ransomware on my laptop. all files have the extension .uudjvu
please i need help to decrypt my files
Ask Eugene Kaspersky
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DonKid: Please, see these sites: https://id-ransomware.malwarehunterteam.com/ https://www.nomoreransom.org/en/decryption-tools.html https://noransom.kaspersk...
Hi 
 I had infected with ransomware at my home pc  all files hasI extention .pptx
and at my pc work had infected with another type . pptx  attached txt massage .
 kindly try to help me  withI any tools for decryption all my files .
Ask Eugene Kaspersky
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harlan4096: Welcome, it seems You have suffered a ransomware attack, check this sites to try to found a decryptor: https://id-ransomware.malwarehunterteam.com/ind...

Hi 
 I had infected with ransomware at my home pc  all files hasI extention . udjvu
and at my pc work had infected with another type . JGYIH  attached photo for them txt massage .
 kindly try to help me  withI any tools for decryption all my files 
every think is very dark against my eyes , I hate this kind of technology  which Starting To Destroy My Live .

Ask Eugene Kaspersky

1545863195652-968097658.jpg (585)  

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harlan4096: Welcome, it seems You have suffered a ransomware attack, check this sites to try to found a decryptor: https://id-ransomware.malwarehunterteam.com/ind...

Cannot solve this error please help

Ask Eugene Kaspersky

Capture1.PNG (117)  

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harlan4096: Also, You may try KRD2018: https://support.kaspersky.com/viruses/krd18 Contact to KL Support.

Hi Eugene, i need help! Today I suffered an attack that took my server and 4 more machines from my network. have used Ransomware .lol looks like a compiled of LOL Scarab and Scarab-Enter

the files were encrypted with a .lol extension and a TXT file was left "help help help.txt"

Within it are the signatures

anonymus_a@aol.com
anonymus_a@india.com

I have kaspersky licenses for small businesses.

The biggest of all the problems is that it took 17 minutes to infect the machines and with that, having access from the user admin sector, then deleted the antivirus to later infect the machines.

Ask Eugene Kaspersky
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DonKid: Please, see these sites: https://id-ransomware.malwarehunterteam.com/ https://www.nomoreransom.org/en/decryption-tools.html https://noransom.kaspers...
Very Urgent

Want Ransomware Decryptor 
Affected by qpkdohih

Ask Eugene Kaspersky
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DonKid: Please, see these sites: https://id-ransomware.malwarehunterteam.com/ https://www.nomoreransom.org/en/decryption-tools.html https://noransom.kaspers...

Hello Eugene, all my NAS files have the extension .qweuirtksd
Is there any chance to unlock my data?

Ask Eugene Kaspersky
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DonKid: Please, see these sites: https://id-ransomware.malwarehunterteam.com/ https://www.nomoreransom.org/en/decryption-tools.html https://noransom.kaspers...

Hello Eugene... I need urgent help. All my computer files have the extension .djvu
​any tool to decrypt it please

Ask Eugene Kaspersky
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DonKid: Please, see these sites: https://id-ransomware.malwarehunterteam.com/ https://www.nomoreransom.org/en/decryption-tools.html https://noransom.kaspersk...

Hello Eugene,

Any Decryption tool for  trojan-ransom.win32.crusis.to? it has the file Shaofao.exe  installed in the these three folders:

- C:\Windows\System32\

- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

-C:\Users\adminaa\AppData\Roaming\Microsoft\windows\Start Menu\Programs\Startup\

​Thanks in advance.

Ask Eugene Kaspersky
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DonKid: See these sites: https://id-ransomware.malwarehunterteam.com/ https://www.nomoreransom.org/en/decryption-tools.html https://noransom.kaspersky.com/
Awful customer and technical support service after purchase of Internet Total Security.

Hello Kaspersky team :
I'm deeply disappointed because of your awful technical support service . On Nov 22 I opened the support ticket  INC000009851909 because after purchasing one license of Internet Total Security for three devices, I was unable to activate your software into my Windows 10 laptop and my Samsung S8 Mobile phone.

I was able to activate the software only into my MacBook Air. This is the second year that I purchase a license to protect some of my devices.

After several requests within your support website with no response, I talked by phone with your support team both in Mexico City and USA, I only wasted my time because they were unable to provide help. 

I tried again...

Read more...
Product support
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Hello Eugene... I need urgent help. All my computer files have the extension PUMAX... while I have deleted the exe file. how do I decrypt the files?

Ask Eugene Kaspersky
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harlan4096: Welcome, it seems You have suffered a ransomware attack, check this sites: https://id-ransomware.malwarehunterteam.com/index.php?lang=en_US https://ww...

How to recover encrypted files infected by Gandcrab V 5.04 ransomware

Ask Eugene Kaspersky
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DonKid: Please check these sites: https://id-ransomware.malwarehunterteam.com/index.php?lang=en_US https://www.nomoreransom.org/en/index.html https://noran...

Buenos días, recibi un ataque que encriptaron mis archivos, los archivos quedaron de la siguiente manera:
Archivo.xml.id-C8DF8A42. [ .combo
Sería de gran ayuda cualquier sugerencia. Saludos

Ask Eugene Kaspersky
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tincho8773: harlan4096, muchas gracias por tu respuesta, lamentablemente debo esperar a que aparezca la solución.
Registry permission warning

Since I reinstalled KIS I will be asked several times for permission to let a new program edit the registry  when installing it. This wasn't before. How I can deaktivate this secure option?

Product support
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harlan4096: But You should not turn off Application Control, bust move to trusted group the application which is causing the warnings in a restricted group always...

Hey!
My pc got hit by an infection i guess.
While Kaspersky got rid of most of the problems, it still messages me, that Kaspersky found:
PDM:Trojan.Win32.Bazon.a
(c:\programdata\antivir.exe)
However the button to solve it does nothing...
I already searched the location for a file & all my running processes for suspicious activity, nothing.
It seems as if the Trojan is already gone, but kaspersky still is on high alert.

Product support
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Aida01: Be a part of the world’s biggest antivirus community. Say a Big “Hello” to the Norton Antivirus and secure your computer and other devices from the un...

Hello Eugene. Are you familiar with file extension: id-9EEEDF05.{uorenbufet@cock.li}.java

Elwin

Ask Eugene Kaspersky
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harlan4096: Welcome, it seems You have suffered a ransomware attack, check this sites: https://id-ransomware.malwarehunterteam.com/index.php?lang=en_US https://...
Skin/theme

How can I get a skin for Kaspersky? I really don't like staring at a white UI all the time and it really hurts my eyes

Product support
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harlan4096: Welcome, which version of Kaspersky product?

Does anyone know if there is any decryption software for the rapid ransomware?  File extension .rapid and email address of help@wizrac.com?

Ask Eugene Kaspersky
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DonKid: Please see this site https://noransom.kaspersky.com/
Hi Eugene, any decriptor available for the following trojan:

Trojan-Ransom.Win32.Foreign.oanw


Ask Eugene Kaspersky
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DonKid: Please see this site https://noransom.kaspersky.com/

My PC got affected by ransomwareindia@id.com malware.
Every filename has got changed to _ransomwareindia@id.com
How can I get rid of it.
Please help.

Product support
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DonKid: Please see this site https://noransom.kaspersky.com/